Reporting

Call Recording And Reporting

Our latest technology call recording software allows detailed reports about how your calls are handled and the standard of response provided to your customers. This specialised reporting allows you to log in from your own office and check the level of performance at any time. This allows all reporting to be completely transparent. There is no scope for altering the reports or providing incorrect data.

All customer contacts are recorded in NEST cloud CRM. All calls are recorded and attached to the customer record and results are stored in your NEST CRM account. This allows you to listen to call recordings and track user breaks and behavior, providing a central area for managing KPI’s, quality and call monitoring. The system allows you to monitor performance by campaign, agent or team from phone statistics.